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The Niello
Collision Center has a highly trained staff , operating our 5,000 square
foot facility As part of Niello's Collision Service commitment to education
and training process, each member of our staff has been trained and Certified.
The Niello Collision Center works with many auto insurance companies.
If you don't see your insurance company listed below, please contact
us as there are MANY other insurance companies that we work with on a
regular basis. When starting a repair job, you will be better served by
a repair facility - like The Niello Collision Center, that has established
solid working relationships with the insurance companies. This will assure
the speedy completion of your repair project.
Some Information About "Direct Repair Provider" or "DRP" Problems today,
insurance companies are contracting with collision repair shops to form
what is known as a "Direct Repair Provider". This arrangement lends itself
to a "Steering" or "guiding" effect by your Insurance company. The attempt
is made to eliminate your choice on the selection of a collision repair
shop you may want to use but is not under contract with your insurance
company. You have the legal right to have your vehicle repaired at the
collision shop of your choice, "DRP" or not.
When a shop operates in "DRP" Capacity, it surrenders certain items to
the insurance company to secure their work. A partial list includes:
- A reduction
of the labor rates
- Offering
parts, discounts
- Absorbing
tow and storage charges
- Using
non-original or aftermarket parts
- The elimination
of certain labor procedures necessary to restore you vehicle back to
pre-loss condition
The collision
repair shops' loyalty then shifts from the customer to the insurance company.
The staff
at Niello Collision Service prefers a different approach. Rather than
have our emphasis placed on high production quotas and large volume sales
our goal is to focus on the specifics on each clients needs. We will negotiate
with the insurance companies to insure that your vehicle is repaired to
the highest and most exacting standards.
At Niello, we believe our success has been based on constant application
of the "Golden rule," treating our customers as we would like to be treated,
which we continually strive to practice in our daily work. At Niello Collision
Service we believe the "Perfect Repair" is an "Invisible Repair" - one
that is undetectable. We take great pride in giving the best possible
service throughout the entire repair process. Our business success in
our customer's satisfaction.
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